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May I request you to please refer the below link for reference.
- https://help.salesforce.com/articleView?id=live_agent_attach_articles_to_chats.htm&language=th_2&type=0
- https://success.salesforce.com/answers?id=90630000000i9HrAAI
I hope it will be helpful.BestRegards
Rahul Kumar
(https://success.salesforce.com/answers?id=90630000000i9HrAAI)
I have already gone through all these links..
But my requirement is to add the chat log for an article as an attachment to it..
I hope u got it..kindly help me if u knew about this...
Regards,
Jessie.