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gdh Error ID: 430070287-50671 (-380691486)
I should preface this post with this, I am a button click admin and by no means a developer.
When my portal user creates an new case, they are allowed to enter all the requested fields as normal, but when clicking the Submit button they are present with the following error: Errorr ID 430070287-50671 (-380691486). Although the case is created in Salesforce, the portal user see the error and believes that it has not been created and tries again. This is cause many duplicate cases to be created. Does anyone know why that error would be encountered and how to decipher the error code?
When I proxy as the portal user and create a test case to replicate I receive a different Error ID: 321554606-79794 (539835512), but the same behavior as before, the case is in fact created in SFDC even though an error was encountered.
Thanks,
-Gareth
When my portal user creates an new case, they are allowed to enter all the requested fields as normal, but when clicking the Submit button they are present with the following error: Errorr ID 430070287-50671 (-380691486). Although the case is created in Salesforce, the portal user see the error and believes that it has not been created and tries again. This is cause many duplicate cases to be created. Does anyone know why that error would be encountered and how to decipher the error code?
When I proxy as the portal user and create a test case to replicate I receive a different Error ID: 321554606-79794 (539835512), but the same behavior as before, the case is in fact created in SFDC even though an error was encountered.
Thanks,
-Gareth