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eswar R 1eswar R 1 

can any one tell me detailed information about knowledge base

NagendraNagendra (Salesforce Developers) 
Hi Eswar,

Knowledge base gives your website visitors, clients, partners, and service agents the ultimate in support. Salesforce Knowledge lets you create and manage your company information and securely share it when and where it is needed.

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

Experienced service agents and internal writers write the articles. The articles are then published to a range of channels: Internal App, customer and partner communities, or public websites. Where and what information is published is based on the article layout profile and the field level security.
As of Spring '17, Knowledge is available in both Salesforce Classic and Lightning Experience. Currently, Lightning Knowledge (Beta) is recommended for orgs new to Knowledge, or for existing orgs that can easily consolidate to one article type, have few data categories, and use single-language mode.

Available in: Salesforce Classic, Lightning Experience
Salesforce Knowledge is available in Performance and Developer Editions and in Unlimited Edition with the Service Cloud.
Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, and Unlimited Editions.

For more information please check with below links: Hope this helps.

Please mark this as solved if it's resolved so that it gets removed from the unanswered queue which results in helping others who are encountering similar issue.

Thanks,
Nagendra.
Akshay_DhimanAkshay_Dhiman
Hi Eswar,

As of Spring '17, Knowledge is available in both Salesforce Classic and Lightning Experience. Currently, Lightning Knowledge (Beta) is recommended for orgs new to Knowledge, or for existing orgs that can easily consolidate to one article type, have few data categories, and use single-language mode.

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

Importance of knowledge base:

It's important that you consider your individual company’s needs while you develop a strategy for capturing and publishing your support team’s expertise. With a robust knowledge base, customers receive service faster or even solve their own problems themselves.

Some important about knowledge base:
  • If your organization has Knowledge User licenses and one is assigned to you, you are ready to build your knowledge base.
  • To ensure that your organization has Knowledge User licenses, from Setup, enter Company in the Quick Find box, then select Company Information. Knowledge User licenses are listed near the bottom of the page, in the Feature Licenses related list.
  • To ensure that you are a Salesforce Knowledge user, from your personal settings, enter Personal in the Quick Find box, then select Personal Information. The Knowledge User checkbox is in the second column of the User Detail section.
  • To enable Salesforce Knowledge, from Setup, enter Knowledge in the Quick Find box, then select Knowledge Settings. Confirm that you want to enable Salesforce Knowledge and click Enable Knowledge. If your org doesn’t have an article type, a default article type is created.
Note: If you enabled Knowledge before Spring ’16 you must create an article type first. After the Spring ‘16 release, you no longer need to create an article type first.

Important Links:
https://resources.docs.salesforce.com/206/latest/en-us/sfdc/pdf/salesforce_knowledge_implementation_guide.pdf (Complete Guide to Salesforce Knowledge (Salesforce, Spring’17 ))
https://help.salesforce.com/articleView?id=knowledge_setup.htm&type=0  (Build Your Knowledge Base)
https://help.salesforce.com/articleView?id=knowledge_whatis.htm&language=en_US&type=0  (About Knowledge Base)

I hope, It will help you.

Regards,
Akshay