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Nisha JoshiNisha Joshi 

How do we use Campaigns?

Hello,

I have the following request to work on Campaigns and want to know if we can use Campaigns for the following:
  1. Can we associate Campaigns to Accounts?
  2. Create a Campagin, send mass emails to the Campagn Members(Contacts or Accounts, if possible) and log all of the emails as Open Activities. The idea is that we send all the emails and want to follow up with everyone who recieved the email.
  3. What are the Limits of using Mass Email in Salesforce?
Thanks in Advance!
N
 
NagendraNagendra (Salesforce Developers) 
Hi Nisha,

Please find the details below.

1)Can we associate Campaigns to Accounts?
   Accounts don't have a direct link to a Campaign, but they do inherit and indirect one by virtue of the Account>Contact Parent-Child relationship, and the Campaign>CampaignMember>Contact relationship.  To create a direct connection you'd need to create a custom Lookup(Account) field on the CampaignMamber object or create a custom Junction object. As of now, there is no option to link campaigns directly to accounts.For more information please chek with below links. 2)Create a Campaign, send mass emails to the Campaign Members?
   Currently, the only way to mass email campaign members is to go to the Contacts or Accounts / Mass Email Contacts / Select the Campaign / Specify the criteria.You can also promote the below idea. 3)What are the Limits of using Mass Email in Salesforce?
Limits for sending mass emails per edition.
  • You can send a mass email to a maximum of 5,000 external email addresses per day per org based on Greenwich Mean Time (GMT).
The following additional limits apply to mass emails.
  • The single and mass email limits don't take unique addresses into account. For example, if you havejohndoe@example.com in your email 10 times, that counts as 10 against the limit.
  • You can send an unlimited amount of email to your org’s internal users, which includes portal users.
  • You can send mass emails only to contacts, person accounts, leads, and your org’s internal users.
  • In Developer Edition org's and org's evaluating Salesforce during a trial period, you can send a mass email to no more than 10 external email addresses per day. This lower limit doesn’t apply if your org was created before the Winter ’12 release and already had mass email enabled with a higher limit. Additionally, your org can send single emails to a maximum of 15 email addresses per day.
  • You can’t send a mass email using a Visualforce email template.
Hope this helps.

Please mark this as solved if it's resolved so that it gets removed from the unanswered queue which results in helping others who are encountering similar issue.

Thanks,
Nagendra.