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Sridhar RamamoorthySridhar Ramamoorthy 

Email templates - Lighting Experience

Hi All,

I've created an email template under "Email Templates" option in Salesforce LE mode. When I go to my contacts to use that template, I can't able to see it. Attached two images for your convenience.

Image 1 - I clicked this button for inserting the email template.

User-added image


Image 2 - I can't able to see any email templates which I created on the Lighting Experience

User-added image
 
Thank you!
Charisse de BelenCharisse de Belen
Hi Sridhar,

Go to Setup > Email Templates and Edit the template you created. There should be a checkbox that says "Available For Use". Make sure the box is checked.
Sridhar RamamoorthySridhar Ramamoorthy
It's in Active status only. Please check this out, https://www.screencast.com/t/2Z1YEXvxjgrJ 
Charisse de BelenCharisse de Belen
In the Email Templates settings page, I found this:
User-added image
So it looks like those templates can now only be used in Salesforce Classic.

Please see this link to learn how to create email templates in Lightning Experience: https://releasenotes.docs.salesforce.com/en-us/winter16/release-notes/rn_sales_email_sfx.htm
Suresh SuryaSuresh Surya
Hi Charisse de Belen, 

I created Templates how you said, but here i am facing problem with image. how to insert image in this template.
I want to send a image through this template.

here you can find below image

https://www.screencast.com/t/0PQdcxeBMiX

Please help me to fix this issue.

Thanks
Suresh
Charisse de BelenCharisse de Belen
Hello Suresh,

Because the new email templates use rich text format, I do not think there is a way to insert images at this time.