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Sylvia Hsiao 2
can't deactivate a record type beecause
Please help. I am a newbie. I am trying to deactivate a record type. I got the error message: "This record type cannot be deactivated because it is used by the following Ojects." Under the Objects section, it showed "New Rule". I click it and got the Insufficient Privileges. The object id:01Q41000000pchT. Thank you.
my object id starts with "01Q". I found from the table that it has to do with assignment rules and workflow rules. I then looked at my case object and found indeed I have few rules. I deleted them and then it worked.