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Candice Chu 19Candice Chu 19 

strikeiron (DNC) process builder error

Has anyone experienced issues with Process Builder logic that are intended to trigger when a particular change is made to "Account Object".
 
"Error Occurred: The flow tried to update these records: null. This error occurred: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: StrikeForce4.AccountChange: execution of BeforeUpdate caused by: System.LimitException: Apex CPU time limit exceeded (StrikeForce4)"

StrikeIron (now Informatica) DNC app was installed years ago and no updated packages as they don't support it anymore.  Their team says that it can still be used. 

Does anyone have an idea what is causing this error th be thrown?  Does this basically say that we have too many processes running at once (Apex triggers, Workflow, Validations, Flow, Etc) that are hitting system limits?  

How can we go about fixing this?  Since it's a managed package I couldn't see the code to see what the StrikeIron Account trigger actually does but we know it's called "AccountChange".  

Thanks