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Red RickRed Rick 

Salesforce CTI integration with Avaya

I'm very new to salesforce. I have a client requirement to integrate the Salesforce Open CTI with avaya.
I don't know what steps to be followed to do it.
Is there any coding involved in it ?
I need some reference materials - to work on it.
I found this document in the online (This document describes installation and Configuration to setup Avaya with Open CTI): https://downloads.avaya.com/css/P8/documents/101027832
Is the procedure in this document is enough to setup ?
Kindly, someone please help me with this
Chris WoodwardChris Woodward
Hello, Red!

A 3rd party software like Tenfold can help you. It is a CTI that integrates Salesforce with Avaya. Tenfold can capture 100% of your client's customer interactions.

Tenfold's features include click-to-dial, automatic call logging, a caller ID (screen pop), a call analytics dashboard, and more.

You can learn more about the integration and you can request a free demo here: 
https://www.tenfold.com/integrations/salesforce/avaya

Hope that helps!
Akos MateAkos Mate
Hi Rick, in order to enable Avaya voice functionality in Salesforce you need to use the OpenCTI API, and either create an application that is capable of passing CTI events, or use a 3rd party application, like Geomant's Desktop Connect, which provides a deep integration with Avaya CM and is DevConnect ceritfied,

You can find out more here (https://www.geomant.com/end-user-solutions/desktop-connect) or on App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4I1HEAV
Pranjali S.Pranjali S.
Hi Red, you must go for NovelVox that offers Salesforce CTI integration with Avaya. It further offers 70+ 3rd party application integration. It empowers agents with a unified view of customer information for proactive assistance. With embedded call manager, it has features like click to dial, enhanced reporting, etc. The interface can be optimized to meet business requirements. 
You can learn more about the available integrations for salesforce here:  (https://www.novelvox.com/integrations/salesforce-with-avaya-cti-connector/)https://www.novelvox.com/integrations/salesforce-with-avaya-cti-connector/