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sainath .chalamcherla
Chat Transfer based on Chat capacity of an Agent
Hi Team,
I have an requirement where an agent can answer only two chats,when an agent reached his capacity it should transfer to next agent.
how to configure this in live agent salesforce.
Thanks & Regards
sainath
I have an requirement where an agent can answer only two chats,when an agent reached his capacity it should transfer to next agent.
how to configure this in live agent salesforce.
Thanks & Regards
sainath