function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
ArchieTechie6ArchieTechie6 

Salesforce Knowledge Article Management Tab

We have an article management tab in salesforce, wherein we can see Draft/Published/Archived and articles AssignedTo me or anyone. 

User-added image

Can we add more options to customize this tab? 
I want to add articles in Queue to this tab. This will help me see what articles are to be approved by me. 

Please suggest

Thanks!
Best Answer chosen by ArchieTechie6
Pranav S SanvatsarkarPranav S Sanvatsarkar
Hello ArchieTechie6,

This article management filters are standard filters provided by Salesforce. So, Salesforce does not allow you to edit them. You can use Search filter instead.

Thanks.

All Answers

Pranav S SanvatsarkarPranav S Sanvatsarkar
Hello ArchieTechie6,

This article management filters are standard filters provided by Salesforce. So, Salesforce does not allow you to edit them. You can use Search filter instead.

Thanks.
This was selected as the best answer
Pranav S SanvatsarkarPranav S Sanvatsarkar
Yes, you are right.
Hariprasad DevanathHariprasad Devanath
This Article Management tab is meaningless when you build approval workflows by skill-sets. The menu here does not help authors or approvers if they cannot see the right articles showing up in this view. The standard filters here needs to be overridable or at least more configurable.