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Hi, I recently took the MuleSoft Certified Developer Level 2 exam. I had prepared extensively for the exam, but unfortunately, I did not pass. I failed the test by 2%. I spent 200 USD on the first attempt. To apply for the second attempt, the site is showing to pay 100 USD. Will I be able to get a voucher or discounted price?  

 

#TrailblazerCommunityHelp

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I am having the same issue as someone else posted: see screenshot 

The followup states that I need to fix something in a previous challenge but I cannot find this detail to update and be able to proceed. Can someone let me know where this fix is exactly located?  

 

#Trailhead Challenges

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Has anyone tried to install FSC into an existing Salesforce org that already has a lookup to the Account object from the Activity object? 

 

Because FSC uses Households and Household lives on the Account, the install packages fail due to the system limitation that only one lookup may exist to objects on another object. The lookup to account is already being used by another business process which existed prior to FSC. Now the FSC package installs fail due to this limitation. 

 

Of course, a simple option would be to do away with the existing lookup, but it is very intertwined in existing business processes. I'm asking if anyone else has ever had this issue and any potential workarounds or ideas?

1 answer
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Hi, 

In our org we implemented Omnichannel and now that it is implemented we have a new requirement where 

  1. When a Sev 1 case is submitted and online agents are at full capacity, prioritize the Sev 1 case in the overflow queue to the first available agent qualified to handle Sev 1 cases. This should take precedence over any lower severity cases in the overflow, regardless of submission order. 

     

How can we achieve this? 

 

#Service Cloud

1 answer
  1. Today, 10:25 PM

    please check the link; 

    https://salesforce.stackexchange.com/questions/356768/cases-re-assigned-to-queue-after-agent-claims-from-omni-channel-and-saves-case

     

     Create a numeric

    Priority Score field on cases and assign higher values for Sev 1 cases. In Omnichannel Routing Configurations, use this field to prioritize cases, ensuring Sev 1 cases are routed first. Set up an overflow queue with skill-based routing for agents qualified to handle Sev 1 cases. If needed, use Apex or Omni-Channel Flow to dynamically adjust priority scores and route cases accordingly. 

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Hello all- Is there an OOTB way to add "how to" info on an Experience Cloud homepage or a "take a tour" type of thing? We want to add some guidance for our users - I am thinking I may just have to make a video and put it as a help article but I didn't know if there was a simple way to guide users through. Thanks!

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I keep encountering this issue and I am not sure how to fix it. I've named the folder correctly as "SolarBot Dashboards" as indicated in the instructions of the challenge. Yet I keep getting the same error. Please help if possible! Thank you!  

 

#Trailhead Challenges  #Salesforce Admin

2 answers
  1. Today, 10:24 PM

    Hello @Sarayu Janga, Go through below checklist and correct accordingly:

    • Is the dashboard name exactly "SolarBot Impact Dashboard"? (No extra spaces or typos)
    • Is it saved in the "SolarBot Dashboards" folder? Double-check folder spelling too.
    • Lastly, try refreshing the page and running the challenge again, sometimes it’s just a caching issue. 
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Hello, 

I had opened a case regarding "Retirement of SF legacy api versions" and I got to know that I need to upgrade Axis 1.4. However, I am not sure how it is being used, we have several different integrations. In the logs I can see that it is being used to make a login call to SF, however, how do we determine which integration it is, and after determining, how do we upgrade, and to what version? This is very confusing for me. 

Any ideas from Experts here? 

 

 

#Salesforce Developer

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Going through the first full migration and need to know if anyone know how to migrate date from description to notes section?

1 answer
  1. Today, 10:23 PM

     Export records with the Description field using Data Loader. Prepare a CSV file for the Notes object with columns for ParentId (record ID of the related object), Title (e.g., "Migrated Description"), and Body (content from Description). Use Data Loader to insert the data into the Notes object. Optionally, clear the Description field by updating it to a blank value. 

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I recently refreshed my Org's Full Sandbox. 

 

When an Experience Site User accesses a Custom Object record, he gets an error stating:

 

Unable to create/update fields: [custom field]. Please check the security settings of this field and verify that it is read/write for your profile or permission set.

 

I triple-checked to confirm the user's profile has read/write access to the field.

 

What's more -- I added that same field to the page layout. And the User was able to edit the field.

 

Finally, the issue DOES NOT occur in Production.

 

Two questions here:

 

  1. Why would this happen in Sandbox, but not in Production?
  2. Why can the user edit the field when I place it on the page layout, but not when it's part of the Path?
7 answers
  1. Jan 9, 6:58 PM

    I have the same issue with the Path component - user able to edith the field on the layout, but the path gives the error as yours. I believe it has something to do with recent SF release.

     

    upd: user able to use path again after I gave "create" permission to the object on the profile level. Definitely something is broken on SF side.

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Hello,

I have two objects that are related lists on a case. I need to get the raw record id of the case note object onto the other object. I have a look up field but not sure how I can get the record id.

Thanks!

#Salesforce Developer
3 answers
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