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Joo Ping NgJoo Ping Ng 

BMCServiceDesk.EmailListener failed

An email on sent to Remedy supposed to create a ticket in the system. However, the ticket was not created. A bounced mail with the following message was received (Undelivered): 554 The apex class BMCServiceDesk.EmailListener failed due to: BMCServiceDesk.EmailCreateIncident.RFEmailException: System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please enter Description field: []

The program has been working till the end of August 2017.From the month of September 2017, it fails.
suryansh guptasuryansh gupta
@Joo Ping Ng Description field is mandatory here so please add some value in description field. Please let me know if have any issues.