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CaseFeed Email Notification
Hi All,
I have a requirement that when ever there is a Chatter feed for a Case the Case Owner should receive an email of the feed so that he is aware of whats happening with the case. Even if there is a notificaiton on the bell icon that works.
1) I tried the Streams options, but i feel thats sill in the rudimentary stage.
2) I can write a trigger on the FeedItem Object and send out a mail (This is my last resort)
Did any one ever face this requirement??
Please suggest a optimal and fool proof solution
Thanks.
I have a requirement that when ever there is a Chatter feed for a Case the Case Owner should receive an email of the feed so that he is aware of whats happening with the case. Even if there is a notificaiton on the bell icon that works.
1) I tried the Streams options, but i feel thats sill in the rudimentary stage.
2) I can write a trigger on the FeedItem Object and send out a mail (This is my last resort)
Did any one ever face this requirement??
Please suggest a optimal and fool proof solution
Thanks.