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Vamshi Krishna
Can we get the Case number on the site? Web-to-Case
We're using web-to-case form submission system from our site.aAfter we submit it to SFDC it redirects the user's browser to a page we specify(i.e., the site page itself).Is there any work around or process to get the Case number after its submission on the site? Is it possible?
I know Web to case is asynchronous.With the existing system,the customer can get an email after the submission. Need ideas.
I know Web to case is asynchronous.With the existing system,the customer can get an email after the submission. Need ideas.
In community site, this can be implemented by a simple VF page which accepts Id as a parameter in URL. A controller which can identify the Id from URL and display the Case number and details. The save button in the web to case form should be programmed in such a way that it passes the newly inserted case Id to the VF page.
Does that help?