Hi,

I am having this code under Custom button click ffor case record and it works fine in Sales Cloud but the same code is not working as expected in service console(redirection to Case owner change page doesnt happen)

{!REQUIRESCRIPT("/soap/ajax/29.0/connection.js")} 
{!REQUIRESCRIPT("/support/console/29.0/integration.js")} 

var recId = window.location.href.substring(window.location.href.lastIndexOf('/') + 1); 
var c = new sforce.SObject("Case"); 
c.id = "{!Case.Id}"; 

// make the field change 
//c.Agent_Handover_From__c= '{!$User.Id}'; 
c.Agent_Handover_From__c= '{!$User.FirstName}'+ ' ' + '{!$User.LastName}'; 
//{!$User.FirstName} {!$User.LastName}"; 
c.Agent_Handover_Time__c = new Date(); 
c.Stage__c='Sales HandOver'; 
c.RecordTypeId ='01290000000iaw4'; 
// save the change 
sforce.connection.update([c]); 
var redirectURL = '/'+ recId + '/' + 'a?retURL=%2F' + recId ; 
//window.location = '/'+ recId + '/' + 'a?retURL=%2F' + recId ; 
if (sforce.console.isInConsole()) { 
sforce.console.getEnclosingTabId(function(enclosingResult){ 
sforce.console.getEnclosingPrimaryTabId(function(primaryResult){ 
sforce.console.openSubtab(primaryResult.id, redirectURL, true, '', null); 
}); 
}); 
} 
else { 
window.location.href = redirectURL; 
}

Can you please suggest the change in the code to make it work in service console.


Regards
Srikanth Sunkara