+ Start a Discussion

I write 4 different workflow rules with Email alerts in same object, right now sales team doesn't want to different mail alerts, they want see all alerts in single mail. how can i do this..

User-added image
Gokula KrishnanGokula Krishnan

Hi Rajesh,

My Suggestion,
Create one Email-Template by combining your four Templates, and make your division as per your request.(create or modifiy in last 7 days, close in next 7 days...etc). If your four templates are of same content,  then make one template.

in the Workflow Criteria, make OR() operation and check your condation
(All your four exist rule inside OR(), Eg: OR(Workflow Rule 1 condition here, WR 2, WR 3, WR 4).

Hence, only one workflow triggers and checks your four Existing rule in OR and Execute.


If it helps you, please mark is as best answer, so it will be helpful for other developers.