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ugsfdcugsfdc 

Integration for CTI to Salesforce scenarios

Hi Experts,
I am in newly started Integrations, could any one provide me some scenarios for CTI to Salesforce integrations.


Thanks,
ugsfdc.
James LoghryJames Loghry
Not sure exactly what you mean by scenarios, but any sort of call center implementation within Service Cloud and Salesforce would need a CTI adapater or solution.  For more of an idea on how CTI works in Salesforce, check out the following Trailhead module: https://trailhead.salesforce.com/en/modules/service_call/units/service_call_intro
Chris WoodwardChris Woodward

Hi, ugsfdc!

A CTI integrates Salesforce with phone systems. And one of the top-rated CTI in the AppExchange is Tenfold. Tenfold can integrate over a hundred (100+) phone systems with Salesforce. Some of its key features include click-to-dial (converts all phone numbers in Salesforce into clickable hyperlinks), automatic call logging (saves all your phone interactions into Salesforce automatically), screen pop (a caller ID that shows relevant customer information at the moment of interaction, inbound or outbound) and more.

You can check Tenfold's AppExchange listing here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000CWH1xEAH

Or you can request a free demo here: https://www.tenfold.com/integrations/salesforce