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Bernard Philipsen 6Bernard Philipsen 6 

Trailhead segment Create a Chat Snap-in

Hi, I'm in the middle of this challenge. Part is to quickfind-search for Snap-ins in Setup. But it doesn't return any results

Any suggestions? 

Thnx! Greetings,  Bernard
Best Answer chosen by Bernard Philipsen 6
NagendraNagendra (Salesforce Developers) 
Hi Bernard,

Please make sure that you are looking it in the lightning experience and not in the classic interface.

Ensure that your org meets the following prerequisites before starting to set up Snap-ins Chat. Follow these steps to configure the chat snap-in and add it to your web pages. The setup node for Snap-ins Chat is available only in Lightning Experience.


To set up Snap-ins Chat, your org must meet these prerequisites:
  • Lightning Experience must be enabled to set up snap-ins
  • Service Cloud License
  • Live Agent License
  • Live Agent must be enabled in your Org
  • A Live Agent chat button and a Live Agent deployment must be set up and available in your Org
  • A Salesforce Community (preferable) or a Force.com site must be set up on your org and available for guest user access
  • Ensure your browsers are supported by Snap-ins Chat. We support the same browsers as Lightning Communities. See Browser Support for Communities for more information.
Hope this helps.

Kindly mark this as solved if the information was helpful.

Thanks,
Nagendra

All Answers

NagendraNagendra (Salesforce Developers) 
Hi Bernard,

Please make sure that you are looking it in the lightning experience and not in the classic interface.

Ensure that your org meets the following prerequisites before starting to set up Snap-ins Chat. Follow these steps to configure the chat snap-in and add it to your web pages. The setup node for Snap-ins Chat is available only in Lightning Experience.


To set up Snap-ins Chat, your org must meet these prerequisites:
  • Lightning Experience must be enabled to set up snap-ins
  • Service Cloud License
  • Live Agent License
  • Live Agent must be enabled in your Org
  • A Live Agent chat button and a Live Agent deployment must be set up and available in your Org
  • A Salesforce Community (preferable) or a Force.com site must be set up on your org and available for guest user access
  • Ensure your browsers are supported by Snap-ins Chat. We support the same browsers as Lightning Communities. See Browser Support for Communities for more information.
Hope this helps.

Kindly mark this as solved if the information was helpful.

Thanks,
Nagendra
This was selected as the best answer
Bernard Philipsen 6Bernard Philipsen 6
Hello Nagendra, Thx for your reply. I have to line up my manager for the specifics about our Org, but the information is more than helpful. We’ll take it from here. Met vriendelijke groet, Bernard Philipsen Business Developer / projectleider a.i. [Canvass Company] Marathon 11, 1213 PG Hilversum | t. +31 (0)35 799 9010 | [Canvass Company] [Canvass Company] [Canvass Company] www.canvasscompany.nl | info@canvasscompany.nl