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Integration Into Avaya IP Office 500

Hi guys,

I have a business requirement whereby we need to integrate an Avaya system into Salesforce. The system is an Avaya IP Office 500, and this will be built as part of a service cloud implementation.

How difficult is it to integrate into Avaya using the Open CTI which is available, and is there anything that I need to be aware of in respect to risks involved before I beging this?