+ Start a Discussion
Roberto CialfiRoberto Cialfi 

Create case upon record approval

Hi Guys,

My scenario is I need a process that creates a case when a new record called "Change Request" is approved.
However, I cannot find any option under 'approval process' to create a record upon approval. I am unsure of this is actually possible. I hope you can help me.

Thank you,


Best Answer chosen by Roberto Cialfi
Shivdeep KumarShivdeep Kumar
Hi Roberto,
You can create a case using process builder without customization or with customization use trigger, but according to me there is no need of trigger if you want to create only case (no extra logic require).

Whenever your record " change request" has been approved, it means that there is a field on " change request" record which get updated like         " Approved", so based on this field you can fire the process builder to create case.