I would think that you would need to have the appropriate Portal type licenses available in your Org as well for to appear. I don't see it in Classic and assume that's the reason? If so, this would also apply the invisitbily of "All Internal users" in group as well since there are no external ones.
Hi folks, For new orgs you will not get customer portal. In new experience cloud, you will get everything in digital experience. Now portal id can be referred to the network id of your community site url. Thanks
Kindly follow the below Article from Salesforce and search under
Customize
Customer Portal
Customer Portal Settings
-Lokesh
-Lokesh
For new orgs you will not get customer portal. In new experience cloud, you will get everything in digital experience. Now portal id can be referred to the network id of your community site url.
Thanks