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Robert Robinson 17
Error: Could not find a properly routed case. Ensure that you've setup Omni-Channel correctly by following the requirements.
I accepted the case from the widget and left it open on the console. Am receiving this error, though all steps performed.
- Home
- Accounts
- Contacts
- Omni Supervisor
Check all conditions and set as above values.Hope this helps.
Mark this as solved if it's resolved.
Regards,
Nagendra.
Just wondering if you were able to fix the issue. I am facing the same issue.
Best,
Umang
The correct answer is....
1-Under "Queue"=>"High-Priority Cases" => Ensure you have the routing configuration correctly set to: "High-Priority Cases"
2-Save this setting.
3-Modify the Case to Owner = "YourName"
4-Set your status to "Available Cases" in omnichannel inbox (bottom left) - Green status is available
5-Modify the Case to Queue= "High-Priority Cases"
6-You should receive the Case in your inbox
7-Click Accept and leave box open
8-Check your challenge to receive 500 points!
9-End
I've lost an hour for this. If it 's correct then mark this as solved to help other.
The previos unit made u check it, thats why the notification never showed up in the omni-channel widget.
Hope it helps.
@Andre Thouin or anyone. How do you assign case to queue High-Priority Cases (5-Modify the Case to Queue= "High-Priority Cases")? I have checked that I met all of your previous steps.
Thanks Sagar Jamage 15