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Workflow with a formula using ISCHANGED and PRIORVALUE
I am working on creating a workflow that updates a tickbox field (to TRUE) whenever the Account Owner changes from a specific one to a new one (any owner).
Here's the formula I came up with:
Record Type: Account
Evaluation: Evaluate the rule when a record is created, or edited
Formula evaluates to TRUE:
AND(
ISCHANGED(OwnerId),
PRIORVALUE( OwnerId)= "XXXXXXXXXXXXXXXX"
)
When checking its syntax Salesforce doesn't report any errors. However, when checking the workflow in action (it's been activated) the tick box doesn't get ticked.
Any ideas as to why the workflow may not be working?
Here's the formula I came up with:
Record Type: Account
Evaluation: Evaluate the rule when a record is created, or edited
Formula evaluates to TRUE:
AND(
ISCHANGED(OwnerId),
PRIORVALUE( OwnerId)= "XXXXXXXXXXXXXXXX"
)
When checking its syntax Salesforce doesn't report any errors. However, when checking the workflow in action (it's been activated) the tick box doesn't get ticked.
Any ideas as to why the workflow may not be working?
I didn't tick the following checkbox in the Field Update Definition section:
All Answers
Please check workflow is activated or not.Also check whether the ownerid u r passing is correct(previous owner id-15 digits or 18 digits)
Please very by looking into the images below.Its working for me
Here I am updating checklist checkbox to true.
Let me know if you need more help..Plz share screenshot if its not yet resolved.
I didn't tick the following checkbox in the Field Update Definition section: