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kullayappa macha 31 Live Agent Pre Chat Not Able To Create A Case: Sporadic (Intermittently)
Hi EveryOne,
I implemented prechat form and used it in the force.com site and updated this force.com site url in the prechat form URL while creating the Chat Button.
The issue is when ever customer fills the form and starts the chat then, some time case is getting created and some times not. Can anyone please help me out how can i resolve this issue
Thanks, In Advance
I implemented prechat form and used it in the force.com site and updated this force.com site url in the prechat form URL while creating the Chat Button.
The issue is when ever customer fills the form and starts the chat then, some time case is getting created and some times not. Can anyone please help me out how can i resolve this issue
Thanks, In Advance
Please share the APIs that you are using as visual force page.
Or just try out this blog - http://learnsforce.blogspot.com/
Hope this will hepl you. Please let me know.
Regards,
Anil