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Sridhar Ramamoorthy Case Status field values
Hi All,
I'm not able to see some values under the case status field. Attached a couple of screencast links,
Link 1 - These are the picklist values I selected (https://www.screencast.com/t/V1YChP7O)
Link 2 - When I click the case status dropdown, I'm not able to see the selected values (https://www.screencast.com/t/jgjsvlrU)
Also, I enabled the "Show closed status in case of status field" under support settings. Still, I can't the desired result, what I'm missing here?
Very much appreciate your replies.
Thank you all!
I'm not able to see some values under the case status field. Attached a couple of screencast links,
Link 1 - These are the picklist values I selected (https://www.screencast.com/t/V1YChP7O)
Link 2 - When I click the case status dropdown, I'm not able to see the selected values (https://www.screencast.com/t/jgjsvlrU)
Also, I enabled the "Show closed status in case of status field" under support settings. Still, I can't the desired result, what I'm missing here?
Very much appreciate your replies.
Thank you all!
If case has record types,status values are assigned to each record type.
And you can see only those status values when you create a case or edit a case.
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.