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Sridhar RamamoorthySridhar Ramamoorthy 

Case Status field values

Hi All,

I'm not able to see some values under the case status field. Attached a couple of screencast links,
Link 1 - These are the picklist values I selected (
Link 2 - When I click the case status dropdown, I'm not able to see the selected values (

Also, I enabled the "Show closed status in case of status field" under support settings. Still, I can't the desired result, what I'm missing here?

Very much appreciate your replies.
Thank you all!
kavya rao neelagirikavya rao neelagiri

If case has record types,status values are assigned to each record type.
And you can see only those status values when you create a case or edit a case.

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