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Emma Watson 2 Calculating the time spent on particular incident by particular staff?
Hi All,
I need to calculate the time spent on that particular incident. What I have to do is, I need to calculate the time spent on particular incident by particular staff and this staff might get changed. And this must include the business hours.
Suppose, incident is created and assigned to 'XYZ' staff, this staff has worked for 30 minutes. Now, the 'XYZ' staff has changed to 'ABC' staff,this staff has worked for 20 minutes. So, how to calculate this time for particular incident and particular staff. Can anyone please suggest me how to proceed with this.
After this I have to create a report which holds this particular incident,time and the total time taken for this incident.
Please suggest for the same.
Thanks!
I need to calculate the time spent on that particular incident. What I have to do is, I need to calculate the time spent on particular incident by particular staff and this staff might get changed. And this must include the business hours.
Suppose, incident is created and assigned to 'XYZ' staff, this staff has worked for 30 minutes. Now, the 'XYZ' staff has changed to 'ABC' staff,this staff has worked for 20 minutes. So, how to calculate this time for particular incident and particular staff. Can anyone please suggest me how to proceed with this.
After this I have to create a report which holds this particular incident,time and the total time taken for this incident.
Please suggest for the same.
Thanks!
Do you want to calculate the total time spent on particular incident or time spent by each staff on that incident?
Thanks,
Neetu