function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Emma Watson 2Emma Watson 2 

How to set the status of incident object using process builder?

Hi All,
 
I have 'NEW' as default status set when incident record gets created. But the condition is, the status should set as 'ASSIGNED' automatically when the ticket is assigned to a Queue or a Staff and also when the there is a change in the assignment. 
 
Can anyone please tell me, how to set the status of incident object using process builder?? I have tried it using workflow rule, it worked but after 'ASSIGNED' status it is not getting set to another status.
 
So, looking for process builder for updating status of incident object.
 
Please suggest for the same.
 
 
Thanks!