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MC Admin Issue with conditional if statement in plain text email template
We want to have our plain text email templates address a couple by their first names if both names are available, otherwise address just the client's first name.
Examples:
- If the father's first name field has the name "Paul" and the Client's first name is "Lainie", the email should start with "Dear Paul and Lainie,"
- If the father's first name field is blank, the email should start with "Dear Lainie,"
We have searched the forums and still can't seem to make a formula work. We have tried the following:
Dear {!if({!Babies__c.Fathers_First_Name__c}="",{!Babies__c.Client_First_Name__c},{!Babies__c.Fathers_First_Name__c} and {!Babies__c.Client_First_Name__c}),
The output we get with this formula is:
Dear ="",Lainie,Paul and Lainie),
Any help would be much appreciated.
Examples:
- If the father's first name field has the name "Paul" and the Client's first name is "Lainie", the email should start with "Dear Paul and Lainie,"
- If the father's first name field is blank, the email should start with "Dear Lainie,"
We have searched the forums and still can't seem to make a formula work. We have tried the following:
Dear {!if({!Babies__c.Fathers_First_Name__c}="",{!Babies__c.Client_First_Name__c},{!Babies__c.Fathers_First_Name__c} and {!Babies__c.Client_First_Name__c}),
The output we get with this formula is:
Dear ="",Lainie,Paul and Lainie),
Any help would be much appreciated.
Please try,
Dear {! IF(Babies__c.Fathers_First_Name__c == "", Babies__c.Client_First_Name__c, Babies__c.Fathers_First_Name__c + " and " + Babies__c.Client_First_Name__c)}
Please mark is as solved if it helps you solving issue and get back to me if it does not work for you too.
All Answers
Please try,
Dear {! IF(Babies__c.Fathers_First_Name__c == "", Babies__c.Client_First_Name__c, Babies__c.Fathers_First_Name__c + " and " + Babies__c.Client_First_Name__c)}
Please mark is as solved if it helps you solving issue and get back to me if it does not work for you too.
Dear {!IF(ISBLANK(Babies__c.Fathers_First_Name__c),Babies__c.Client_First_Name__c,Babies__c.Fathers_First_Name__c + " and " + Babies__c.Client_First_Name__c)},Note: After copying from here, please use the "Paste as plain text" (Ctrl+Shift+V) while you are on the Email Template in Salesforce.Thank you, that worked perfectly!
Thank you for your suggestion. We already implemented the other formula.