global class ProcessInboundEmailSupport implements Messaging.InboundEmailHandler {

  global Messaging.InboundEmailResult handleInboundEmail(Messaging.InboundEmail email,
    Messaging.InboundEnvelope envelope) {

    Messaging.InboundEmailResult result = new Messaging.InboundEmailresult();

     BMCServiceDesk__Incident__c ticket = new BMCServiceDesk__Incident__c();   
        if([select count() from Account where Account.Support_Email_Service__c = :email.toAddresses] == 0) {

            }
            else {
                 ticket.BMCServiceDesk__FKAccount__c = [select Id from Account where Account.Support_Email_Service__c = :email.toAddresses].Id;
                 ticket.BMCServiceDesk__shortDescription__c = email.subject;
                 ticket.BMCServiceDesk__incidentDescription__c = email.plaintextbody;
                 ticket.BMCServiceDesk__FKContact__c = [select Id from Contact where contact.Email = :email.fromAddress].Id;
                 ticket.Source__c = 'Email';
                 ticket.BMCServiceDesk__FKCategory__c = 'a2kS0000000lg1Q';
                 ticket.Emailed_From__c = email.fromAddress;
                 }
          
    insert ticket;

    System.debug('====> Created ticket '+ticket.Id);
    
            
    BMCServiceDesk__IncidentHistory__c action = new BMCServiceDesk__IncidentHistory__c();
        action.BMCServiceDesk__FKAction__c = 'a0QS0000003wjRR';
        action.BMCServiceDesk__note__c = 'From:' +' '+ email.fromAddress +'\n'+ 'To:' +' '+ email.toAddresses +'\n'+ 'Cc:' +' '+ email.ccAddresses +'\n'+ 'Subject:' +' '+ email.subject +'\n'+ 'Body:' +' '+ email.plaintextbody;
        action.BMCServiceDesk__FKIncident__c = ticket.id;
            insert action;

    if (email.binaryAttachments != null && email.binaryAttachments.size() > 0) {
      for (integer i = 0 ; i < email.binaryAttachments.size() ; i++) {
        Attachment attachment = new Attachment();
        
        attachment.ParentId = ticket.Id;
        attachment.Name = email.binaryAttachments[i].filename;
        attachment.Body = email.binaryAttachments[i].body;
        insert attachment;
      }
    }

    return result;

  }

}

@isTest
public class TestSupportHandler {
 public static testMethod void TestMyController() {

  // create a new email and envelope object
  Messaging.InboundEmail email = new Messaging.InboundEmail() ;
  Messaging.InboundEnvelope env = new Messaging.InboundEnvelope();

  // setup the data for the email
  email.subject = 'Test Email Subject';
  env.fromAddress = 'sbrady@digitalhands.com';

  // add an attachment
  Messaging.InboundEmail.BinaryAttachment attachment = new Messaging.InboundEmail.BinaryAttachment();
  attachment.body = blob.valueOf('my attachment text');
  attachment.fileName = 'textfile.txt';
  attachment.mimeTypeSubType = 'text/plain';

  email.binaryAttachments =
    new Messaging.inboundEmail.BinaryAttachment[] { attachment };

  // call the email service class and test it with the data in the testMethod
  ProcessInboundEmailSupport emailProcess = new ProcessInboundEmailSupport();
  emailProcess.handleInboundEmail(email, env);

  // query for the ticket the email service created
  BMCServiceDesk__Incident__c ticket = [select id, Emailed_From__c  from BMCServiceDesk__Incident__c
    where Emailed_From__c = :env.fromAddress];

  System.assertEquals(ticket.Emailed_From__c,'sbrady@digitalhands.com');
 
  // find the attachment
  Attachment a = [select name from attachment where parentId = :ticket.id];

  System.assertEquals(a.name,'textfile.txt');

}
}