function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Patrick McClellanPatrick McClellan 

Can't Create Service Analytics with Wizard

I'm in the Create Service Analytics with a Wizard module. I follow all the instructions, but it gives me a failure email and the app is not created. The shell of the app appears to be there, but when I click a dashboard, it says resources are not available. Yes, I have refreshed DTC data, so that's not it.

The email log:
Successfully updated resource type [dashboard], label [My Performance Summary]. 
Successfully updated resource type [dashboard], label [Service Account Profile]. 
Successfully updated resource type [dashboard], label [Service Agent Activity]. 
Successfully updated resource type [dashboard], label [Service Agent Performance]. 
Successfully updated resource type [dashboard], label [Service Agent Sidebar By Case History]. 
Successfully updated resource type [dashboard], label [Service Agent Sidebar By Customer]. 
Successfully updated resource type [dashboard], label [Service Agent Sidebar By Similarity]. 
Successfully updated resource type [dashboard], label [Service Analytics Overview]. 
Successfully updated resource type [dashboard], label [Service Backlog]. 
Successfully updated resource type [dashboard], label [Service Channel Review]. 
Successfully updated resource type [dashboard], label [Service Customer Satisfaction]. 
Successfully updated resource type [dashboard], label [Service Open Cases]. 
Successfully updated resource type [dashboard], label [Service Telephony]. 
Generation of resource type [xmd], label [ServiceActivity] failed. EdgemartData null not found for Edgemart 0Fb6A000000kDEnSAM 
Generation of resource type [xmd], label [ServiceCase] failed. EdgemartData null not found for Edgemart 0Fb6A000000kDElSAM 
Generation of resource type [xmd], label [ServiceCaseHistory] failed. EdgemartData null not found for Edgemart 0Fb6A000000kDEoSAM 
Generation of resource type [xmd], label [ServiceOpportunity] failed. EdgemartData null not found for Edgemart 0Fb6A000000kDEmSAM 
Application reset [My First Service App] failed.
Patrick McClellanPatrick McClellan
More info: I also tried resetting the app -- failure; and recreating the app twice -- both failed.
Valentin BaevValentin Baev
Check profile "Analytics Cloud Integration User", should have access to the fields you have selected in your app/dataset.
Willy FungWilly Fung
I have the same problem, 
Successfully updated resource type [dashboard], label [My Performance Summary].
Successfully updated resource type [dashboard], label [Service Account Profile].
Successfully updated resource type [dashboard], label [Service Agent Activity].
Successfully updated resource type [dashboard], label [Service Agent Performance].
Successfully updated resource type [dashboard], label [Service Agent Sidebar By Customer].
Successfully updated resource type [dashboard], label [Service Agent Sidebar By Similarity].
Successfully updated resource type [dashboard], label [Service Analytics Overview].
Successfully updated resource type [dashboard], label [Service Backlog].
Successfully updated resource type [dashboard], label [Service Channel Review].
Successfully updated resource type [dashboard], label [Service Customer Satisfaction].
Successfully updated resource type [dashboard], label [Service Open Cases].
Successfully updated resource type [dashboard], label [Service Telephony].
Generation of resource type [xmd], label [ServiceActivity] failed. EdgemartData null not found for Edgemart 0Fb6g000000LmO8CAK
Generation of resource type [xmd], label [ServiceCase] failed. EdgemartData null not found for Edgemart 0Fb6g000000LmO6CAK
Generation of resource type [xmd], label [ServiceOpportunity] failed. EdgemartData null not found for Edgemart 0Fb6g000000LmO7CAK