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cloud47
knowledge article types not showing in settings
Despite being a Sys Admin, and check boxed my user as a Knowledge user, the Knowledge Article Type is not available in Settings. This is detailed in the implemenation guide and on Trailhead.
The only thing that I can see missing is a Knowledge license in the company Information. Otherwise, I'm able to do everything else in Knowledge, bar create Article Types.
It doesn't matter if I toggle between Classic of Lightning modes.
What am I missing?
The only thing that I can see missing is a Knowledge license in the company Information. Otherwise, I'm able to do everything else in Knowledge, bar create Article Types.
It doesn't matter if I toggle between Classic of Lightning modes.
What am I missing?
May I request you please confirm what edition of Salesforce org you are using?
Salesforce Knowledge is available in Performance and Developer Editions and in Unlimited Edition with the Service Cloud.
Salesforce Knowledge is available for an additional cost in Professional, Enterprise, and Unlimited Editions.
By default, all internal users can read articles. However, some licenses like the Knowledge Only User licenses, require the “AllowViewKnowledge” permission on the user’s profile. To give a user the “AllowViewKnowledge” permission on their profile, activate the permission on a cloned profile and assign the cloned profile to the user.
To do more than reading articles, agents need the Knowledge User license.
- From Setup, enter Users in the Quick Find box, then select Users.
- Click Edit next to the user's name or click New to create a user.
- If you are creating a user, complete all the required fields.
- Select the Knowledge User checkbox.
- Click Save.
For more information may I suggest you please check with below link which might help you accelerate further with above requirement.- https://success.salesforce.com/answers?id=90630000000gwo2AAA
Please let us know if this helps.Thanks,
Nagendra.
Could you brief your issue..
As per my understanidng, You are not able to see the knowledhe Article type from Quick search even though Knowledgebase checkbox is checked in your user detail. Is that??
Please find the link for comparison between Classic and Lightning knowledge https://help.salesforce.com/articleView?id=knowledge_compare_classic_lightning.htm&type=0&language=en_US&release=208.15