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Integration Help - w/ SalesCloud w/ ringCentral and possibly Intacct ERP

Looking for any advise on this one I posted to the Desk group of chatter.

Ed (Customer Support) replied to your question at 6:52 PM on 6/15/2017.

Original question:
Hi Community,  I have an interview with a B2C company next week and was hoping for any insight on integrating ringcentral with and then integrating desk with the sales cloud.  They do not have the service cloud, but apparnetly are struggling due to what appears to be 6 platforms running on duel screens for each support rep.  Sounds like a mad house and I am hopeful to help them integrate and automate much of their business process.  Any tips would be great.  I have downloaded and read three times the guide and feel that it is easy enough to play with but I have concerns about API call limits on the ringcentral integration.  I think they are on EE if that helps.  I dont know their call volume yet.  Thanks in advance for any suggested reading or video views.

Hi Matthew,

May I also suggest posting your query on the Developer forums so that developers who may have had experiencing with the said integration may give you some insights regarding the matter:!/feedtype=RECENT&criteria=ALLQUESTIONS&