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Angel MontielAngel Montiel 

Process builder criteria is not working

Hello guys:

I made a simple process to send an email alert, but it is not working.

I have this custom object called X3C__c that has a lookup field to Accounts. Once a record of X3C is created and it has a specific account, called Online Account, an email notification is supposed to be sent to a specific email addres.

I know the criteria isn't working because when I set to "no criteria, just execute the actions" the email is sent.

Here's a pic of the critria.

User-added image

The translation would of the field would be X3C__c.Account__r.Id

Hope you can help me out!
UC InnovationUC Innovation
Hi Angel,

Try doing the following instead

X3C__c.Cuenta__c Es igual a ...
Also check the id value
You might also want to check when the process should start

Hope this helps!

UC InnovationUC Innovation