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SFDC 2017 Case Assignment rules assigning to some admin user if none of the conditions is satisfied in Assignment Rule criterias
Hi All,
I am stuck with the Case Assignment Rules.We have around 19 Assignment rules from 1 to 19.When creating the case it is assigning properly to the correct Team second time if i update also it will be assigne dto same user since i have one rule with update also it wil be in the same team since i have checked donot reassign user checkbox.But if i am updating the Same record for the Second time it is assigning to Admin User .How is that possible ?
I am not able to find in Debug Logs also.How to Resolve this or is there any other ideas for this
If some one knows about this issue please guide me to resolve this issue.
I am stuck with the Case Assignment Rules.We have around 19 Assignment rules from 1 to 19.When creating the case it is assigning properly to the correct Team second time if i update also it will be assigne dto same user since i have one rule with update also it wil be in the same team since i have checked donot reassign user checkbox.But if i am updating the Same record for the Second time it is assigning to Admin User .How is that possible ?
I am not able to find in Debug Logs also.How to Resolve this or is there any other ideas for this
If some one knows about this issue please guide me to resolve this issue.
There is something called Default Case Owner in Case>Support Settings. When none of the assignment rules satisfies, system will use Default Case Owner.