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salesforcesss_deveoper211salesforcesss_deveoper211 

Salesforce Omni-channel "Units of Capacity" in routing configurations

Can we mark "Units of Capacity" in routing configurations as 0 while configuring omni channel and is there any impact of that on the overall performance of the omni channel engine.
NagendraNagendra (Salesforce Developers) 
Hi salesforcesss_deveoper211,

Please check with the below links which help's you accelerate further with the above requirement.

Routing Configuration Settings: 
https://help.salesforce.com/apex/HTViewHelpDoc?id=service_presence_routing_configuration_settings.htm&language=en_US

How does Omni-channel routing works :
http://https://help.salesforce.com/apex/HTViewHelpDoc?id=omnichannel_routing.htm&language=en_US

Omni Channel for administrators;
https://resources.docs.salesforce.com/sfdc/pdf/service_presence_administrators.pdf

Please mark this as solved if it helps.

Best Regards,
Nagendra.P