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Live Agent Capability
Hello,
Is there a way where i can setup live agent wherein if i typed a specific keyword it can perform a task for me (e.g. fetch some information related to my account)
Like for example if keyword #subscription is typed it would pull in information from Salesforce db and provide me with all the subscription i am currently enrolled in.
Is that even possible in live agent? I am new to live agent and is currently evaluating its capacity to perform tasks as such.
If this help you then mark this as best answer so that other can get help from this
Thanks
All Answers
Yes it is possible, in salesforce live chat you can use the quick text feature.
During chatting by typing ;; in chat text box it will list all your quick text messages.
https://help.salesforce.com/HTViewHelpDoc?id=quick_text_create.htm&language=en_US
Thanks,
If this help you then mark this as best answer so that other can get help from this
Thanks