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John Neff General help with diagnosing a POST timeout issue - where do I start?
Hello,
I have an external vendor that is posting custom object records into my org via a SOAP POST request, and I am running into an issue where the vendor is not recieving a "Success" respone on a large number of the posts - yet the post is completing successfully.
This is causing an issue because without a "Success" response, the post times out on the vendor side and they retry so I am ending up with a huge amount of duplicates.
The problem here is that I have absolutely no idea how to diagnose this. Is there somewhere where I can monitor the flow of records into my org and understand why some response messages aren't firing? I don't even know where to start here, I would really appreciate some help.
Thank you so much in advance.
Regards,
John
I have an external vendor that is posting custom object records into my org via a SOAP POST request, and I am running into an issue where the vendor is not recieving a "Success" respone on a large number of the posts - yet the post is completing successfully.
This is causing an issue because without a "Success" response, the post times out on the vendor side and they retry so I am ending up with a huge amount of duplicates.
The problem here is that I have absolutely no idea how to diagnose this. Is there somewhere where I can monitor the flow of records into my org and understand why some response messages aren't firing? I don't even know where to start here, I would really appreciate some help.
Thank you so much in advance.
Regards,
John