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John NeffJohn Neff 

General help with diagnosing a POST timeout issue - where do I start?


I have an external vendor that is posting custom object records into my org via a SOAP POST request, and I am running into an issue where the vendor is not recieving a "Success" respone on a large number of the posts - yet the post is completing successfully. 

This is causing an issue because without a "Success" response, the post times out on the vendor side and they retry so I am ending up with a huge amount of duplicates. 

The problem here is that I have absolutely no idea how to diagnose this.  Is there somewhere where I can monitor the flow of records into my org and understand why some response messages aren't firing?  I don't even know where to start here, I would really appreciate some help. 

Thank you so much in advance.