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Gary YantsosGary Yantsos 

Trust.salesforce.com REST

Hello ohana. Like many others, I created an IFTTT recipe to be notified of any degradation in service. Its worked well for years. Today we all received an email indicating that the RSS will be depracated in favor of a REST API.

With RSS, it was easy for me to "push" the information about an outage to me. Now with REST, I can't seem to understand how to replicate the same behavior. 

Perhaps it's because I am not a developer. Seems silly to hire a developer in order to get notified of outages. No?  

Any developers out there that can help me put something together to replicate the old behavior in the new REST API?
Best Answer chosen by Gary Yantsos
Gordon EngelGordon Engel
The RSS feed is available for Beta testing.

https://status.salesforce.com/rss/<instance>

For example: https://status.salesforce.com/rss/NA5

All Answers

Gordon EngelGordon Engel
I am following up on this with the Trust site developers.
Gordon EngelGordon Engel
The devs tell me that we are fixing the RSS service, so you don't need to implement anything.  Was that email from Salesforce?
Gary YantsosGary Yantsos
Yes. Sent on 10/10 from Salesforce indicated that they are discontinuing the old trust site. I can provide the actual email if you need. The link provided is below. https://beta.trust.salesforce.com/en/whats-new-trust/?eid=ss-tc Is that John Greene's group?
Gordon EngelGordon Engel
We didn't intend for "Deprecated" to be "Discontinued" - at least not yet.  

The Trust site is owned by the Site Reliability Tools team, which was created by several developers from JG's team a few years ago.
Gary YantsosGary Yantsos
Thanks Gordon. Not sure where I’m at now though. The RSS URLs are dead now. 404 for all instances. Example: https://trust.salesforce.com/en/rest/rss/NA27/
Gordon EngelGordon Engel
It takes a little time to release a fix.  I don't know how complicated it will be, given that this is a new site implementation.  I'll update here when it's fixed.
Gary YantsosGary Yantsos
Understood. Thanks.
Gordon EngelGordon Engel
The RSS feed is available for Beta testing.

https://status.salesforce.com/rss/<instance>

For example: https://status.salesforce.com/rss/NA5
This was selected as the best answer
Gary YantsosGary Yantsos
Thanks Gordon. So far it looks good. I'll reach out if I have any issues. By the way, can you let John know that I met him at Dreamforce and would love to connect via LinkedIn or Twitter? 
Gary YantsosGary Yantsos
Hi Gordon:  I've been testing this for a bit and while the feed renders correctly in a browser, a new feed item doesnt trigger an IFTTT notification. I know IFTTT is out of scope, but I think it may have to do with the structure of the RSS beta that you provided. I can see that there were entries for NA27 added in early December, but I never got notified. It worked consistently with the previous RSS feed. Not sure if something structurally has changed. Is there any other way I can test this other than waiting for a new entry for my POD?

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Gary YantsosGary Yantsos
Additional info:  Feed validators like https://validator.w3.org/feed/ and https://feedvalidator.flipboard.com/ return lots of errors. Title missing, description missing, etc. Probably cant determine when there's a change or update.
Charlie MeynetCharlie Meynet
Hi Gary, thanks for pointing this out. I am the PM for the status site, and I will log a bug for this and get it scheduled asap.
Gary YantsosGary Yantsos
Thanks Charlie. You must be part of John Greene's team. Would you tell him that I'd love to catch up with him after our Dreamforce conversation at the Fortune CEO session.