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RohiniHRohiniH 

Cannot send Solution via Send Email button on Related List even though Email template has {!Case.Solution_Description}

Hello,
I cannot send Solution via 'Send Email' button on Related List on Case, even though Email template has {!Case.Solution_Description}.

Am i missing any setting...

Kind regards,
Ruhi.
Ashmi PatelAshmi Patel
plz....upload ur code
RohiniHRohiniH
Hello,
If a Case has Solution attached to it and when i click 'Send Email' button on Case and use a standard template named 'Support: Case Response' which has following content in it 
Dear {!Contact.FirstName},

{!Case.Solution_Description}

Thank you,

{!User.Name}
{!Organization.Name}

Your comment:

{!Case.Description}
I receive the email but Solution is not received via email.

Kind regards,
Ruhi.
 
Ashmi PatelAshmi Patel
plz refer

http://www.sfdc99.com/2014/03/01/sending-emails-using-apex/
RohiniHRohiniH
Hello,
Actually custom fields of Solution(s) are not fetched in the above email template.
Kind regards,
Ruhi