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Does LiveAgent Support Chatbots?


Business unit are asking me if Live Agent can support chat bots. Scenario is that i can fetch my own information through live agent via keywords without any or little intervention from Customer Contact Support.

Is that capability possible?

Ashwin Singh 11Ashwin Singh 11
SF dev at least you can asnwer yes or now :(
Fazurulla GagangapalliFazurulla Gagangapalli
I don't think its possible using live agent for now, that is completely based on salesforce future releases. But i would recomond you use lightning utlity bar components for quick search or SOQL results or doing DML operations like ChatBot...
Fazurulla GagangapalliFazurulla Gagangapalli
Refer the below link for same
You can certainly create your own by customising the LiveAgent launch and have the chat bot running before being redirected to a human.
SFDC Prime SquadSFDC Prime Squad
You can explore Einstein bots in Service cloud.
Please check out: