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NevDevNevDev 

Picklist Update If A Particular Email Template Has Been Added To The Record

Hi guys,

Is there a way that I can update a picklist field if a particular email template has been added to a record?
Virendra Singh NarukaVirendra Singh Naruka
Hi Nevin,
what do you mean by "email template has been added to a record"?
 
NevDevNevDev
Hi Virendra,

I am building out Entitlements and Milestones. One of my Milestone Criteria is that a particular email "First Response" nees to be sent to the client within a certain timeframe. When that email is sent, I would like the Status field to update to reflect this, so that the Milestone will show as being met.