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Pichala PalanikumarPichala Palanikumar 

live chat with a sales force development agent if possible?

Hi Pichala.

As me my knowledge its possible this way.
Try this.
Raise a case with Salesforce dev team , with Severity and Issue description.
Based on the SLA they will contact you via telephone or email and investigate the same .
To chat with the dev agent , agent need to initiate a Go to meeting session and in that you may be able to chat with him.

If you like myanswer rate it as best .