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RohiniH Custom button not working on converted case feed layout
Hi,
The Custom Button which is displayed on the Feed Section of Service Console on a Converted Case Feed Layout is not working . Nothing happens after clicking the Custom Button.
If a Page Layout is created which Feed-Based Layout' enabled, custom button on the Feed Section of Service Console works fine.
Is there any basic difference between creating a new layout with 'Feed-Based Layout' enabled and converting the layout to case feed layout?
Kind regards
Ruhi.
The Custom Button which is displayed on the Feed Section of Service Console on a Converted Case Feed Layout is not working . Nothing happens after clicking the Custom Button.
If a Page Layout is created which Feed-Based Layout' enabled, custom button on the Feed Section of Service Console works fine.
Is there any basic difference between creating a new layout with 'Feed-Based Layout' enabled and converting the layout to case feed layout?
Kind regards
Ruhi.