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LoneStar69 How to lookup for cases that have same value on custom field (email address).
Guys,
We have a custom field on case obj called email address.
I want to show the list of cases that have same email address on a case record.
Something like,
A related list on the case record that shows the list of cases(previous inquiries) that are from same email address.
Right now enhanced lookup is not available on the case object, and also
we dont want to create contacts from these cases.
I couldn't get started on this.
Are there any other ways to do this other than using apex?
If not, how to code this via apex?
Appreciate your help!
We have a custom field on case obj called email address.
I want to show the list of cases that have same email address on a case record.
Something like,
A related list on the case record that shows the list of cases(previous inquiries) that are from same email address.
Right now enhanced lookup is not available on the case object, and also
we dont want to create contacts from these cases.
I couldn't get started on this.
Are there any other ways to do this other than using apex?
If not, how to code this via apex?
Appreciate your help!
you can enable the case history tracking and add that in related list.but it will display case changes made.
also you can create custom object to store the cases.then use apex or process builder to create the record whenever the case is coming from same email address. then add this object in related list