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Erin Rico-Allen 2 Help with Visual Flow Setup
I am new to visual flows and I have been reading all documentation on flows and everything but I am still having some issues manuveuring through the process. Here is what I want to do:
Have this process trigger every time the Resolve Button is hit on a Case:
- Button opens new window which only contains the Resolve Statuses I have
- Once Resolved Status is chosen and Saved, the Case Status field will update
I know the button is the last step since I need the flow url to link them but how do I go about the new window with the Resolve Statuses only? Also how do I setup the Record Update since there are 4 possible Resolve choices that can update the Case Status?
If anyone can please walk me through this, I'd truly appreciate it.
Thanks!
Have this process trigger every time the Resolve Button is hit on a Case:
- Button opens new window which only contains the Resolve Statuses I have
- Once Resolved Status is chosen and Saved, the Case Status field will update
I know the button is the last step since I need the flow url to link them but how do I go about the new window with the Resolve Statuses only? Also how do I setup the Record Update since there are 4 possible Resolve choices that can update the Case Status?
If anyone can please walk me through this, I'd truly appreciate it.
Thanks!