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Conditional Formula To Display Multiple Merge Contact Fields Based on Case Origin
Hello,
I'm hoping someone can help me here because I am seriously struggling. I have an email template I'd like to modify using a conditional formula. I'd like to display multiple merge fields based upon the Case Origin field. So:
If Case Origin = web, then display the web fields; else, if Case Origin = phone or email, display the standard Case contact fields
Is this a possibility? If I have to create a Visualforce email template, that's something I can work with -- however, if I can avoid that and use what I have already, that would be preferred.
Thank you in advance!
Diavonna
I'm hoping someone can help me here because I am seriously struggling. I have an email template I'd like to modify using a conditional formula. I'd like to display multiple merge fields based upon the Case Origin field. So:
If Case Origin = web, then display the web fields; else, if Case Origin = phone or email, display the standard Case contact fields
Is this a possibility? If I have to create a Visualforce email template, that's something I can work with -- however, if I can avoid that and use what I have already, that would be preferred.
Thank you in advance!
Diavonna
Did you try something like this ?
{!if(Case.Origin="Web", Case.WebName, Case.Name)}