You need to sign in to do that
Don't have an account?
sfdeveloper9
pre populate case fields in live agent new case pop
I want to default the case origin to chat when new case tab is poped for chat request. We just have chat link and not a pre chat form. I have the below code included in the chat link but the origin is not set to 'Chat' on new case tab
liveagent.addCustomDetail('Case Origin','Chat');
liveagent.findOrCreate('Case').map('CaseOrigin','Case Origin',true,false,true);
Any suggestions are much appreciated. Thanks in advance.
liveagent.addCustomDetail('Case Origin','Chat');
liveagent.findOrCreate('Case').map('CaseOrigin','Case Origin',true,false,true);
Any suggestions are much appreciated. Thanks in advance.