function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Karyna Woods 18Karyna Woods 18 

Trailhead - Live Agent File Upload bug - Help

Hey folks, 

I'm completing my Live Agent Basics Trailhead (Get Started with Live Agent) and I'm testing my challenge here. 

I follow instructions closely. I opened a case with "Refund Me" subject and Web source as asked. 

As an agent, I request a file tranfer to attach to the case. Customer gets the request, uploads the file (I tried any size (up to 25 MB) and any format)). Customer immediately gets the following error "Your file upload failed..." 

Agent on another hand is still thinking that the file is coming (has ability to cancel the transfer too).

Is this a bug?? 

User-added image

Lindsay ChungLindsay Chung
I am having this same error and came here hoping to find a solution. I'm hoping I'm just doing something wrong.
Syed Abdul Khader 7Syed Abdul Khader 7
does anyone knows how to fix this issue?