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Brandon Bridges 16
Null pointer exception on Before Update? How is this possible?
*/trigger FirstContactResolution on Case(before insert,before update){/* /* */for(case c:Trigger.New){//Trigger.New grabs updated information/* /* */dateTime now=System.Now();//Assess current time to be used throughout this trigger/* /*//Phone/Chat-First Contact Resolution Logic/* * */if(c!=null){ /* */if((c.Origin.contains('Phone')||c.Origin.contains('Chat'))&&(!c.Origin.contains('CP')))/* * */{/* * */if(c.Status=='Solved'){/* * */if(Trigger.isUpdate){/* * */c.ElapsedTime__c=/* * */(Double.valueOf(now.getTime())-Double.valueOf(c.createddate.getTime()))/1000/60;/* * //Current datetime minus createdDate, convert to minute format from milliseconds * */if(c.ElapsedTime__c<61){/* * */c.First_Contact_Resolution__c=True;/* * */c.First_Solve_DateTime__c=now;/* * */}else{c.First_Contact_Resolution__c=False;}/* * */}/* * */if(Trigger.isInsert){/* * */c.ElapsedTime__c=0;/* * */c.First_Contact_Resolution__c=True;/* * */c.First_Solve_DateTime__c=now;/* * */}/* * */}else{c.First_Contact_Resolution__c=False;}/* * */}/* * */}/* * */}/*
All Answers
The error is thrown on line 6.
System.NullPointerException: Attempt to de-reference a null object: Trigger.FirstContactResolution: line 6, column 1