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Gimra Malapas 4
Process builder not firing after Approval Process field update
There's a similar post but I'm not sure it solves the issue: https://developer.salesforce.com/forums/?id=906F0000000Awi0IAC
I have a Process Builder that updates a field on child record (Opp) when the Account Status field = Approved
I tested the Approval Process an Approved the Account BUT the Process is not firing, hence, no field update on child record.
BUT when I edit the Status field manually, the Process Builder fires. Has anyone tried to solve this issue?
Thanks!
I have a Process Builder that updates a field on child record (Opp) when the Account Status field = Approved
I tested the Approval Process an Approved the Account BUT the Process is not firing, hence, no field update on child record.
BUT when I edit the Status field manually, the Process Builder fires. Has anyone tried to solve this issue?
Thanks!
According to Process order for automation rules and Apex triggers(https://help.salesforce.com/articleView?id=000005694&language=en_US&type=1) Knowledge Article:
Workflow field updates that run based on an approval process or time-dependent action don't trigger any rules.
Please let us know if this helps.
Regards,
Nagendra.